| 摘要: |
| 本文分析了传统呼叫中心系统存在的问题，介绍了基于H.323网络的软交换技术，并提出了以软交换系统为核心构造的呼叫中心系统模型。 |
| 关键词: 软交换技术 呼叫中心系统 应用 自动呼叫分配 H.323协议 |
| DOI：10.3969/j.issn.1001-893X. |
| Revised:April 03, 2002 |
| 基金项目: |
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| Application of Soft Switch Technique in Call Center System |
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| Abstract: |
| The inherent limitations of traditional call-center system are analysed, the soft switch technique based on H.323 network is introduced, and the new call center model in which soft switch is the core device is put forward. |
| Key words: Call center system,Soft switch,ACD,H.323 recommendation |
