| 摘要: |
| 本文回顾了呼叫中心（Call Center)技术的发展，重点介绍了作者在呼叫中心接入方式（电话、图文电话、微机终端、Web、可视终端、传真、手机）方面的研究成果，并给出了实现方案。 |
| 关键词: 呼叫中心 接入方式 因特网 |
| DOI：10.3969/j.issn.1001-893X. |
| Revised:January 10, 2002 |
| 基金项目: |
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| Innovation and Realization of the Link Mode for Call Center |
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| Abstract: |
| This paper mainly discusses the development of Call Center technology and introduces the authors' study achievements on the link mode for Call Center (telephone, graphics context telephone, computer terminal. Web, visual terminal,fax, mobile phone),and brings out the blue print of realization. |
| Key words: Call center,Link mode,Graphics context telephone,Computer terminal,Visual terminal, |
